Business English: Management and Leadership

About this course: Are you a business executive or a manager who uses English in your career? Then you know that good business communication in English requires focus, vocabulary, and specific linguistic structures. In this course, you will follow along a recently promoted manager as she builds and leads her team to success. Together, you will practice the language and styles of communication needed in English for • Recruiting and training a professional team to work together with integrity and respect • Managing and participating in well-organized meetings • Making telephone conferences more efficient • Writing professional emails that are easy to read The activities in this course will give you the opportunity to share your experience and receive immediate feedback from other business professionals around the world.

Created by:   Arizona State University
  • Wanda Huber
    Taught by:    Wanda Huber, International Educator
    Arizona State University Global Launch
  • Andrea Mürau Haraway
    Taught by:    Andrea Mürau Haraway, International Educator
    Arizona State University, Global Launch
  • Jenny Young
    Taught by:    Jenny Young, International Educator
    Arizona State University Global Launch
Basic Info
Course 1 of 4 in the Business English Specialization.
Commitment6 weeks of study, 1-2 hours per week
EnglishSubtitles: Spanish
How To PassPass all graded assignments to complete the course.
User Ratings
Average User Rating 4.8See what learners said
Staffing and Hiring Decisions
In this module, you’ll follow Elizabeth through the process of building her team. You’ll look at the way she communicates depending on the situation. From this observation, you’ll be better equipped to make requests using direct and indirect approaches. by analyzing her interactions with her team, her language choices, and the communication patterns she follows. Through the discussion boards and peer reviewed assignment you will synthesize your new skills in real life conversations and activities.

7 videos4 readings5 readings
  1. Video: Introduction
  2. Video: 1.1 I Need To Get My Team Together
  3. Reading: 1.2 Vocabulary Preview: Staffing and Hiring
  4. Peer Review: (Optional) Hello From___________:
  5. Video: 1.3 Direct and Indirect Approaches
  6. Practice Quiz: 1.4 Direct and Indirect Approaches
  7. Video: 1.5 More on the Indirect Approach
  8. Reading: 1.6 Example: An Indirect Message
  9. Practice Quiz: 1.7 The Indirect Approach
  10. Video: 1.8 Summarizing Basics
  11. Practice Quiz: 1.9 Summarizing Basics
  12. Reading: 1.10 Hire Smarter, Work Better
  13. Practice Quiz: 1.11 Hire Smarter, Work Better Summary
  14. Video: 1.12 Making Direct and Indirect Requests
  15. Practice Quiz: 1.13 Making Direct and Indirect Requests
  16. Video: 1.14 Week 1 Review
  17. Reading: 1.15 Quizlet Vocabulary Practice: Staffing and Hiring
  18. Peer Review: Apply Your Knowledge! (optional) Email: Direct or Indirect Approach
Graded: 1.16 Week 1 Test
Meeting Management
Effective business meetings require planning, leadership, and language skills and without these skills, meetings can be unproductive or even boring. Although this module covers topics related to meeting management, it’s definitely not boring because we we have Elizabeth and her team to guide us through the learning process. In this module, you’ll watch and learn from Elizabeth and her team. After completing Meeting Management, you’ll be able to plan and facilitate an effective meeting; summarize key points of an agenda item; and begin to develop strategies to help you to be better understood.

6 videos6 readings5 readings
  1. Video: 2.1 The toothpaste of the future
  2. Reading: 2.2 Vocabulary Preview: Meeting Management
  3. Video: 2.3 Effective Meeting Practices
  4. Reading: 2.4 Example: Agenda
  5. Practice Quiz: 2.5 Effective Meeting Practices
  6. Video: 2.6 Conference Calling
  7. Practice Quiz: 2.7 Conference Calling Strategies
  8. Video: 2.8 Future Tense Contractions
  9. Practice Quiz: 2.9 Future Tense Contractions
  10. Reading: 2.10 The Future of Meetings
  11. Practice Quiz: 2.11 Future of Meetings
  12. Video: 2.12 Writing Effective Summaries
  13. Practice Quiz: 2.13 Writing Effective Summaries
  14. Video: 2.14 Week 2 Review
  15. Reading: 2.15 Quizlet Vocabulary Practice: Meeting Management
  16. Peer Review: Apply Your Knowledge! (optional) Agenda
  17. Reading: "A Conference Call in Real Life" - satire
  18. Reading: Global Meeting Planner
Graded: 2.16 Week 2 Test
Leading and Teaming
Interrupt with confidence, ask for clarification and get the answer you want; hold the floor and keep it: these are some of the skills you’ll learn and apply in Leading and Teaming. 

6 videos7 readings4 readings
  1. Video: 3.1 The agenda for the day
  2. Reading: 3.2 Vocabulary Preview: Leading and Teaming
  3. Video: 3.3 Handling Interruptions
  4. Reading: 3.4 Amy Cuddy's TED Talk on "Power Posing"
  5. Video: 3.5 Conference Calling Tips for the Non-Native Speaker
  6. Practice Quiz: 3.6 Communication Lesson Review
  7. Video: 3.7 Phrases to interrupt/Hold the floor
  8. Practice Quiz: 3.8 Phrases to interrupt/Ask for clarification
  9. Reading: 3.9 Even More Phrases for Interruption and Clarification
  10. Practice Quiz: 3.10 More Phrases for Interruption and Clarification
  11. Video: 3.11 Infinitives and Gerunds
  12. Practice Quiz: 3.12 Infinitives and Gerunds
  13. Video: 3.13 Week 3 Review
  14. Reading: 3.14 Quizlet Vocabulary Practice: Leading and Teaming
  15. Peer Review: Apply Your Knowledge! (optional) Hold The Floor
  16. Reading: The Lewis Model of Cultural Norms
  17. Reading: Hofstede's Cultural Comparison Tool
  18. Reading: Directions for Submitting Video/Audio
Graded: 3.15 Week 3 Test
Planning, Organizing, and Delegating
Keeping the business or project running as projected requires planning. This requires information to be organized in convenient packages, like status reports and emails. Planning, Organizing, and Delegating focuses on the language of both. After completing this module, you’ll be able to use concise language to summarize key pieces of information into smaller packages.

7 videos5 readings5 readings
  1. Video: 4.1 The status report
  2. Reading: 4.2 Vocabulary Preview: Planning, Organizing & Delegating
  3. Video: 4.3 Writing Effective Emails
  4. Practice Quiz: 4.4 Writing Effective Emails
  5. Video: 4.5 Communicating Status Reports
  6. Reading: 4.6 Example: Status Report
  7. Practice Quiz: 4.7 Communicating Status Reports
  8. Video: 4.8 Business Communication/Concise Language
  9. Practice Quiz: 4.9 Business Communication/Concise Language
  10. Reading: 4.10 Business Writing Tips-Changing Nouns to Verbs
  11. Practice Quiz: 4.11 Changing Nouns to Verbs
  12. Video: 4.12 Reading Numbers
  13. Practice Quiz: 4.13 Reading Numbers
  14. Video: 4.14 Week 4 Review: Part 1
  15. Video: 4.15 Week 4 Review: Part 2
  16. Reading: 4.16 Incomplete Status Report
  17. Reading: 4.17 Quizlet Vocabulary Practice: Planning, Organizing & Delegating
  18. Peer Review: Apply Your Knowledge! (optional) Status Report/Summary Section
Graded: 4.18 Week 4 Test
Managing and Coaching
Facilitating employee success is a management skill that can be even more challenging when communicating in a second language. After completing Managing and Coaching, you’ll be able to recognize the importance of active listening, use key phrases and language to facilitate the coaching and mentoring process.

6 videos4 readings5 readings
  1. Video: 5.1 Like a coach
  2. Reading: 5.2 Vocabulary Preview: Managing & Coaching
  3. Video: 5.3 Coaching and Mentoring
  4. Practice Quiz: 5.4 Coaching and Mentoring
  5. Video: 5.5 Effective Teaming
  6. Reading: 5.6 Tuckman's Phases of Group Development
  7. Practice Quiz: 5.7 Phases of Group Development
  8. Video: 5.8 First Conditionals
  9. Practice Quiz: 5.9 First Conditionals
  10. Reading: 5.10 Active Listening Skills
  11. Practice Quiz: 5.11 Active Listening Skills
  12. Video: 5.12 Phrases for Active Listening and Feedback
  13. Practice Quiz: 5.13 Phrases for Active Listening and Feedback
  14. Video: 5.14 Week 5 Review
  15. Reading: 5.15 Quizlet Vocabulary Practice: Managing and Coaching
Graded: 5.16 Week 5 Test
This module will help you to complete the panel discussion successfully. 

2 videos1 reading
  1. Video: 6.1 Review Video 1 Optional Email Peer Review
  2. Video: 6.2 Review Video 2 Optional Email Peer Review
  3. Peer Review: 6.4 Apply Your Knowledge! (optional) Email Synthesis
  4. Reading: 6.5 Credits
Graded: 6.3 Final Examination
How It Works
Each course is like an interactive textbook, featuring pre-recorded videos, quizzes and projects.
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Arizona State University
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